COVID-19

COVID-19 – Going Forward

 We look forward to welcoming you in the near future, however, due to the ongoing COVID-19 Pandemic, there will be some additional control measures in place. These are to safeguard our customers and our staff members:
  • All Staff Members will wear a mask/face covering
  • Only Customers who are taking part in the experience/session may attend the premises.
Unfortunately, we cannot cater for spectators at the moment. If the Participant(s) is under the age of 18, then a responsible adult must attend as well.
  • Only one Customer party will be permitted on the premises at a time.
  • The Flight Deck will be cleaned between sessions.
Further to the above, we have some conditions we will ask all customers to abide by:
  • Hands must be sanitised on arrival using the hand sanitising station provided.
  • All Customers MUST wait outside of the venue until greeted by a member of staff. We will not be able to start sessions early.
  • Temperature monitoring (Non-Contact) may be used. There is a maximum temperature of 38 degrees Celsius on arrival. If this is exceeded the booking will be immediately cancelled.
  • You MUST NOT attend your booking if you have had any of the following symptoms high temperature, cough, loss or change of taste/smell, sore throat or any other flu-like symptoms.
  • You MUST NOT attend if you have been in close contact with someone who has been diagnosed or is suspected of having COVID-19 within the last 14 days.
  • Face Coverings/Masks MUST be worn whilst on the premises and in the simulator. You MUST bring your own mask as we do not hold stock of spares. These items are non-negotiable, and failure to do so will result in your booking being terminated/cancelled, and a £20 fee will be applicable for any rebookings.
Please note: Initially we will be operating at a reduced capacity. We are committed to safeguarding our visitors and safe members. The key thing from us is that we are still 100% committed to ensuring that you have a fun and memorable experience with us. If you have any questions, comments or concerns, please feel free to get in touch via email – info@velocity.aero or call us on 03333 031351