Update – 20MAR20 – 2000
Due to the changes in government advice and instruction today, we have made the difficult decision to close temporarily from today (20MAR20) until further notice. While we have been taking every step possible to ensure the safety of our customers and staff, we cannot escape the fact that the flight deck of a 737 is not a spacious place. Therefore we feel this is the only course of action available to us at the moment.
For the avoidance of all doubt, this is not due to any of our customers or staff displaying symptoms of COVID-19, but following government guidance and limiting any spread of the illness must take precedence.
As ever, our customers are our priority, and therefore we will extend the expiry date of all vouchers by 6 months (Groupon customers will receive notification of this from Groupon in the coming days).
We will still be available to contact via Social Media, Phone and Email as usual over the coming weeks.
Please sign up to our newsletter, because as soon as we can reopen, we will send out a special edition to let you know. To keep up-to-date with the latest news, you can follow our Facebook or Instagram.
Hamish, Duncan & the Team.
Update – 19MAR20 – 2100
We have spoken to Groupon today with regards to the voucher expiry situation that some of our customers are facing. Any customers who have brought a voucher from Groupon to use with us, and it is still valid as of today, will be given an extra 6 months to use the voucher.
Groupon should be communicating this to you in the coming days.
16MAR20 – 1800
We continue to monitor the government advice surrounding the Coronavirus (COVID-19) pandemic. At this time, we remain open and are running sessions/taking bookings. To reduce the risk to yourselves and the rest of our customer base, we are taking extra precautions. These include extensive cleaning of our simulator between customers and at the start and end of every day. To facilitate this, please do not arrive more than 5 minutes early for your session, as the team will be undertaking these tasks. We would also be grateful if you could attend your session on your own or with a maximum of one guest.
However, further precautions are prudent:
- If you are feeling unwell, have a cough or fever, have had recent contact with someone who has.
- If you fall into a high-risk category as per government Coronavirus guidelines
Please let us know ASAP, and do not attend your booking with us. We will be happy to rebook you at a convenient time, once the risk levels have dropped.
In addition, if you have any concerns, or would you would rather delay your session, please let us know ASAP, and we will be happy to rebook you at a convenient time, once the risk levels have dropped.
If any of the above applies to you, or your voucher is approaching its expiry date. Then please let us know in your email/phone call, and we will work with you to resolve the issue free of charge.
We will update our bookings either by Email or Phone if the situation changes at our end. Information will also be posted here, and on our social media channels as required. As ever, if you have any questions, or want to talk to us about the situation, please don’t hesitate to get in touch.