FAQ

 

Below are some of the most asked questions. However, if these don't cover what you are looking for, please feel free to get in touch.

Voucher validity and redemption

Vouchers that are purchased via the website are valid for 24 months from the date of purchase and can be redeemed by emailing bookings@velocity.aero or calling 03333 031351

Booking a Session

Date/Times for sessions can be booked by either emailing bookings@velocity.aero or calling 03333 031351. If you are seeking a specific date/time, it is advisable to get in contact with us before purchasing your session to avoid disappointment.

Do you charge if I bring a guest?

No we do not charge any extra. Please just let us know when you book if you are bringing anyone with you. We have space for 3 people to watch from the rear of the Simulator and an ample-sized reception area with Tea and Coffee available.

Are there any restrictions when participating?

Due to the nature of the Simulator, it is not suitable for children aged under 12. Any children aged under 16 must be accompanied by a Parent/Guardian

Unfortunately, the Simulator does not have any step-free access to enter the cockpit. If you have any queries with regards to access and mobility, please get in contact. We will be happy to discuss it with you.

 Is there any experience required?

We cater for a wide range of experience levels and skill sets when using our Simulator. There is no need to have ever flown a plane or have any aviation background. Our instructors pride themselves on providing a fun and engaging experience for all.

Does the Simulator move?

Our 737-800 simulator is what is not a full motion system, however, the graphics that are provided by the image-generating system give a sensation of movement during the experience.

Can I have a Gift Certificate with the recipient’s name on it?

Of course! If you have already purchased a session with us, please get in contact via phone or email, and we will arrange for either a e-Voucher or a physical gift certificate to be sent to you at no extra cost. If you haven’t purchased the voucher yet, you can add details to the order in the notes section at checkout.